Charges and Fees
I understand that payment is due at the time of booking, and that my booking is not guaranteed or secured until payment is received.
I will refer to my invoice for individual charge details.
I understand charges include all applicable taxes and processing fees.
Federal Holidays
I understand that you charge a “Holiday Rate” of $7 additional, per visit for the length of my booking, if any portion of my booking falls on a federal holiday.
Federal holidays are defined by the United States Federal Office of Personnel Management as being: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.
Cancellation Policy
I understand that by securing a booking, I am reserving calendar time from your business.
I, therefore, understand that you have a seven day cancellation policy.
If I cancel my booking more than seven days from from the requested service start date, I agree that I will be refunded the total amount paid at the time of booking, minus a 4% credit card processing fee to return my electronic funds to me.
If I cancel my booking within seven days of requested service start date, and you are UNABLE to fill my booking with another client — I will not be refunded.
If I cancel my booking within seven days of requested service start date, and you are ABLE to fill the booking dates with a new booking, then I will receive a refund for any portion of my original booking that is rebooked by somebody else, less the 4% credit card processing fee to return my electronic funds to me.
I understand that the cancellation policy also applies to modifications for bookings that have already begun:
If I need to cancel dates at the end of my booking, due to an early return — I am aware that the 7 day policy still applies.
If you have to cancel a booking for any reason, at any time, I will be refunded in full for any remainder of the booking.
Extreme Weather Policy
We reserve the right to modify, reduce, or otherwise adjust any scheduled services, routes, or visit activities at our sole professional discretion in the event of extreme or hazardous weather conditions, including but not limited to extreme heat, extreme cold, ice, storms, or any conditions deemed unsafe for outdoor exposure or travel.
During such conditions, outdoor activity shall be limited strictly to essential elimination purposes only. All non-essential outdoor time, including but not limited to walks, exercise, and outdoor play, may be suspended or reduced as necessary. The remainder of the scheduled visit will be provided indoors and may include companionship, feeding, enrichment, and indoor play activities as appropriate for the pet’s needs and safety.
I acknowledges and agree that weather-related modifications are made solely for the health and safety of the pet(s) and service provider, and that such modifications shall not be considered a breach of contract or failure to perform services as originally scheduled. No refunds or credits shall be owed solely as a result of weather-related adjustments to service delivery.
Personal information
We will only use your personal information to provide you with our pet care services.
We will not pass your details on to any third parties.